Password Resets

• Pilots should call the IVR system for an automated reset. Reference the Wallet Operational Contact Phone Numbers (iPad > Secure Content Locker > Flight Ops Folder).
• Pilots unable to use the IVR system or on a Leave of Absence (LOA) should call the PAC at 1.855.339.1722 (ANC, HKG, and LAX domiciled pilots should call their local FOA).
• Non-pilots should have their manager complete a management reset via IDM.

For Soft and Hard Token

• Login to https://idguard.fedex.com using your FedEx ID and enterprise password and Q & A challenge.
• Choose one of the following options:
  • For lost or replaced Soft Token devices, choose I've permanently lost or replaced my soft token device and follow the process. Reference the Token Guide (iPad > Secure Content Locker > Hot Topics Folder) to request and activate your replacement soft token device.
  • For lost or damaged Hard Token devices, choose I've permanently lost my hardware token or it's damaged (Note: Canceling a token cannot be undone). Reference the Token Guide (iPad > Secure Content Locker > Hot Topics Folder) to request and activate your hard token device.