Password Assistance

Password Resets

  • Pilots should call the IVR system at 1.877.639.7793 for an automated password reset.
  • Pilots unable to use the IVR system or on a Leave of Absence (LOA) should call the PAC at 1.855.339.1722 (ANC, HKG, and LAX domiciled pilots should call their local FOA).
  • Non-pilots should call the IVR system at 1.888.339.8324 for an automated reset or have their manager complete a management reset via IDM.

For Soft and Hard Token

  • Login to https://idguard.fedex.com using your FedEx ID and enterprise password and Q & A challenge.
  • Choose one of the following options:
    • For lost or replaced Soft Token devices, choose I've permanently lost or replaced my soft token device and follow the process. Reference the Token Guide (iPad > Secure Content Locker > Hot Topics Folder) to request and activate your replacement soft token device.
    • For lost or damaged Hard Token devices, choose I've permanently lost my hardware token or it's damaged (Note: Canceling a token cannot be undone). Reference the Token Guide (iPad > Secure Content Locker > Hot Topics Folder) to request and activate your hard token device.

For Support

  • If you can't answer the Q & A challenge, Pilots and non-pilots should call 1-888-339-8324.
  • Pilots unable to use the automated system or on a Leave of Absence should call the PAC at 1.855.339.1722 (ANC, HKG, and LAX domiciled pilots should call their local FOA).
  • Pilots and non-pilots should call 1-888-339-8324 for any support regarding soft token.
  • Hard Token fulfillment takes 3-5 business days. You can request a temporary PIN by calling 1-888-339-8324.